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    Rnemer
    Jan 25

    Support Analyst

    in FOR CONSULTANTS

    Our client is extending its capabilities to include project and technical support for investment banking clients, initially in Saudi Arabia but potentially also in other Gulf countries.


    The Support Analyst will be part of a team to run and maintain FIS software for clients. This role will involve providing application and technical support and to deliver external and internal training on a regular basis.

    The Support Analyst will have experience of supporting applications within the investment operations & fund accounting area and will join a team responsible for the provision, availability and operations of our production systems and processes.


    Role Description

    • Provide 1st and 2nd level of support across all supported applications, developing a resolution for customer issues based on product and industry knowledge

    • Adopt existing support processes and ensure that production systems remain operational

    • Specify and manage minor patches and enhancements to be implemented under change control

    • Incident management, problem management and problem resolution

    • Develop and maintain client relationships, requiring deep technical and functional expertise

    • Troubleshooting application issues in the production environment

    • Perform other tasks as assigned


    Background and Experience

    • Bachelor’s Degree or higher in Finance, Accounting or other relevant fields of study, or the equivalent in education and experience

    • Experience in an investment operations role, specifically in fund accounting is a plus

    • Experience using MS SQL Server database tools and Crystal Reports

    • Experience in a client services role, supporting software


    Business Skills and Competencies

    • Hands-on experience supporting software applications in a large corporate services environment

    • Exposure to software development

    • Ability to apply analytical and troubleshooting skills to customer issues

    • Knowledge of Customer Services procedures and operations


    Personal Skills and Competencies

    • High degree of organizational and time management skills, with attention to detail

    • Perform tasks at the highest level of integrity

    • Ability to present information in user-friendly language

    • Experience working in a team-oriented, collaborative environment, with strong customer service orientation

    • Self-motivated, with the ability to manage multiple conflicting priorities, while continuously prioritizing deliverables


    CV to : knakhle {at} net - recrute . com

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