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rmenhem
Jan 17, 2023
In FOR CONSULTANTS
Our client is an innovative company that constantly develops its technological activity. Previously started from the development of an EDM (electronic document management)(GED) solution, it currently offers all the technological solutions that accompany the life of a document (Backup, Security, Electronic Signature, etc.). In order to expand their activities, they are currently looking for a Support Team Lead to join their team in Dubai. Responsibilities: Ensure all requests for applications support are effectively managed and resolved in a timely manner, partnering with vendors or infrastructure and engineering teams as necessary for resolution Support and drive detailed root cause analysis of production issues, collaborate with the development team to address remediation Mentor and lead your support team, planning, coaching and guiding them to ensure KPI's are not only achieved but done so whilst providing an exceptional customer experience Conduct regular reviews of processes, standards, and templates with a view to manage risks and drive continuous improvement Provide regular verbal and written communications regarding status, risks, issues, makes recommendations for remediation or change Work with development teams ensure functionality deployments are completed without incident and with adherence to proper procedure Exercise expertise in common database programs and proficiency in writing SQL queries Identify opportunities for application tuning Classify change requests according to business guidelines and service-level agreements Work with Jira to create, manage and monitor tickets for issue resolution Qualifications and Experience: At least 3 years of proven work experience as Support Team Lead Excellent experience in Customer Support: Ticketing and Monitoring Systems Excellent communication skills Proficiency in Jira implementation Demonstrable skills in writing SQL queries Arabic/English speaking is a must CV to : rmenhem [at] net - recrute . com
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rmenhem
Dec 08, 2022
In FOR CONSULTANTS
Our client is an innovative company that constantly develops its technological activity. Previously started from the development of an EDM (electronic document management) (GED) solution, it currently offers all the technological solutions that accompany the life of a document (Backup, Security, Electronic Signature, etc.). In order to expand their activities, they are currently looking for a Senior Account Manager with sales background to join their team in Dubai. Description: A qualified Senior Account Manager will be responsible for developing long-term relationships with customers and sales. As a Sr. AM, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner, and aspire to deliver a positive customer experience. Ultimately, you should be able to grow our business by building successful, long-term client relationships. Responsibilities: Reach sales targets and specific performance metrics aligned with business strategies. Communicate with clients at a senior level. Generate innovative ideas to enhance the sales pipeline. Use client feedback to improve sales experience. Report on sales results regularly and suggest improvements. Identify and approach potential clients. Stay up to date with product launches. Following up on leads and winning new clients. Developing and implementing strategic plans to manage and grow accounts. Retaining clients and building strong, trusting relationships. Understanding client needs and identifying new business opportunities within your portfolio. Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry. Resolve conflicts and provide solutions to customers on time. If needed, supervise account representatives to ensure sales increase. Qualifications and experience: At least 5 years of proven work experience as an account manager. Proven experience in Business Development, Sales, and Account management. Experience managing large accounts/enterprises. Excellent communication skills with a customer service attitude. Ability to work in a team. Excellent communication, presentation, and negotiation skills. Strong analytical and organizational skills. Proven local experience in Dubai with IT-related opportunities and leads generation, mainly in software (Digital Transformation), along with a proven record of successful sales closure deals is a plus. Arabic/English speaking is a must. CV to : rmenhem [at] net - recrute . com
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rmenhem
Sep 16, 2022
In FOR CONSULTANTS
Our client is an innovative company that constantly develops its technological activity. Previously started from the development of an EDM (electronic document management) (GED) solution, it currently offers all the technological solutions that accompany the life of a document (Backup, Security, Electronic Signature, etc.). In order to expand their activity in France and Dubai, they are currently looking for several Pre-Sales Consultants to join their team. You role: Reporting to the Sales Manager, you will be in charge of the qualification, design and development of the offer. You will be responsible to : Talk with different audiences and help qualify a sales opportunity Has the ability to assess a customer’s business problems and recommend appropriate solutions Collect and analyze technical needs and define specifications Adjust technical content to meet different audience knowledge and interest, and can juggle meetings with multiple audience levels Participate in technical forums and provision of online support content when needed Participate in deep technical meetings with customers. Design the offer in coordination with the Pre-Sales Engineers of the Group in the same product line Able to handle customer objections by determining the real business problem, articulating our ability to solve their problems, and finding creative solutions rather than answering “no” Think out-of-the-box and can document a solution and articulate the business value to a customer Analyze the pricing policy under the control of the Finance Department, model and perform financial analysis Draft contracts in collaboration with the legal department Establish a project schedule and coordinate the various resources within the company (human and material) Build training manuals for developed applications and provide training sessions on developed applications Your qualities: Our client is looking for a candidate with the following qualities: Ability to analyze and synthesize Creative Rigorous Fluency in oral and written customer communication (English is required) Financial literacy allows him to easily manipulate figures and Excel tables in the development of financial proposals Knowledge of the GED solutions Your profile: Masters in Business or Technology for more than 5 years of experience in the pre-sales domain Excellent technical culture and/or experience in development and implementation of applications Knowledge and experience in ECM solutions, collaboration tools and workflow automation solutions Must be resourceful, self-motivated, customer focused, and able to work in a team Possesses good presentation skills and communication skills CV à : rmenhem [at] net - recrute . com
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rmenhem
Jul 12, 2022
In FOR CONSULTANTS
Notre client est une société de conseil et d’intégration spécialiste dans la rationalisation des processus achat (Source-To-pay). C’est une petite multinationale de 130 personnes implantée en France, USA, Canada et Singapour. En forte croissance, nous recrutons pour eux un Expert ERP technico-fonctionnel ! Votre rôle Acquérir rapidement la maîtrise technique des solutions Source-to-pay Assister les consultants fonctionnels dans les choix de configuration en fonction des possibilités techniques Analyser et comprendre les besoins clients et en faire l’adéquation avec les fonctionnalités logicielles Piloter les ateliers techniques Configurer / Paramétrer la solution / développer des interfaces/ tester et livrer Diagnostiquer les demandes remontées au support Travailler en étroite collaboration avec les équipes de l’éditeur Votre profil Expertise : En requêtes SQL (en environnement Oracle ou SQL Server) Dans la gestion des typs de documents standards CSV, XML, L’EDI, le cXML Dans les protocoles de transferts : SFTP, FTPS, AS2 Connaissance : Des principes de développement .NET C# Des outils de Procurement Des ERP du marché De l’environnement SaaS Vous avez une formation supérieure en Informatique avec plus de 10 ans d’expérience minimum Bilingue anglais Nos critères de choix Autonome Ouvert à des déplacements fréquents en France et à l’étranger Facilitateur, en constante recherche de solutions Fort sens de communication Responsable et engagé CV à : rmenhem [at] net - recrute . com
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rmenhem
Apr 29, 2022
In FOR CONSULTANTS
Notre client est une société de conseil et d’intégration spécialiste dans la rationalisation des processus achat (Source-To-pay). C’est une petite multinationale de 130 personnes implantée en France, USA, Canada et Singapour. Votre rôle Structurer l’offre de conseils autour des axes prioritaires (Process, Change, ROI) Piloter l’équipe Advisory Contribuer à l'anticipation et au recrutement dans le bon timing Développer les compétences des consultants Contribuer à la fidélisation des collaborateurs Transmettre vos connaissances et éduquer l’ensemble des équipes à la démarche Advisory Devenir un leader d’opinion sur l’univers de la transformation des Achats et de la Finance Participer au développement commercial de l’offre (vente, avant-vente, cross-selling..) et à l’élaboration des outils marketing Collaborer avec les autres départements Assurer la rentabilité financière de la "Business Unit" Être garant de la satisfaction clients Assurer de bonnes relations avec l'ensemble de l'écosystème Représenter l'entreprise sur son périmètre d'activité Elaborer la stratégie de développement Advisory au niveau du groupe Porter les engagements et atteindre les objectifs Piloter les projets et la qualité du delivery des missions Advisory Gérer un projet de bout en bout : gestion de client, gestion d’équipe de consultants, supervision de production des livrables (périmètre, qualité, délai), suivi financier et facturation Votre profil Bilingue Anglais – Français Capacité à travailler dans un contexte fortement international et à adresser les problématiques de grands groupes sur des secteurs d’activité variés Capacité à établir une relation de confiance à tous les niveaux, incluant CPO, CFO, CIO Compétences managériales et commerciales Leadership, Écoute active et Rigueur Expérience significative dans le Conseil (>10 ans) Expertise Achats / Finance Réseau d’influence dans le domaine des Achats Capacité rédactionnelle (études marketing, rapports, livres blancs…) Animation de Webinars et évènements clients Connaissances des Solutions S2P et contacts auprès des acteurs majeurs CV à : rmenhem [at] net - recrute . com
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rmenhem

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