Our client is an innovative company that constantly develops its technological activity. Previously started from the development of an EDM (electronic document management) (GED) solution, it currently offers all the technological solutions that accompany the life of a document (Backup, Security, Electronic Signature, etc.).
In order to expand their activities, they are currently looking for a Senior Account Manager with sales background to join their team in Dubai.
A qualified Senior Account Manager will be responsible for developing long-term relationships with customers and sales.
As a Sr. AM, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner, and aspire to deliver a positive customer experience.
Ultimately, you should be able to grow our business by building successful, long-term client relationships.
Reach sales targets and specific performance metrics aligned with business strategies.
Communicate with clients at a senior level.
Generate innovative ideas to enhance the sales pipeline.
Use client feedback to improve sales experience.
Report on sales results regularly and suggest improvements.
Identify and approach potential clients.
Stay up to date with product launches.
Following up on leads and winning new clients.
Developing and implementing strategic plans to manage and grow accounts.
Retaining clients and building strong, trusting relationships.
Understanding client needs and identifying new business opportunities within your portfolio.
Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
Resolve conflicts and provide solutions to customers on time.
If needed, supervise account representatives to ensure sales increase.
Qualifications and experience:
At least 5 years of proven work experience as an account manager.
Proven experience in Business Development, Sales, and Account management.
Experience managing large accounts/enterprises.
Excellent communication skills with a customer service attitude.
Ability to work in a team.
Excellent communication, presentation, and negotiation skills.
Strong analytical and organizational skills.
Proven local experience in Dubai with IT-related opportunities and leads generation, mainly in software (Digital Transformation), along with a proven record of successful sales closure deals is a plus.