Our client is a company with a renowned team of experts in the field of IT technologies. Its broad and rich experience allows it to define, design, develop and deliver scalable IT systems and critical applications for e-Payment, Cards, and Financial solutions and services.
To assure its growth over the region, they are recruiting a Software QA & Test Analyst to join their team.
Location: Beirut, Lebanon and willing to travel if required.
The Application Support Analyst will be responsible for monitoring and maintaining software systems at the clients’ sites and responding in a timely manner to service issues and requests from the end users, and attending to all locations where the software is implemented.
Specific responsibilities include:
Responsible for attending to clients’ sites for installing, monitoring, and maintaining software.
Logs important incidents.
Resolves and closes incidents.
Escalates unresolved incidents.
Setting up user accounts.
Answer calls from the end users.
Provide Level 1 support.
Conducts software maintenance and support.
Train the end users on the software.
Execute test cases that are prepared by the QA managers.
Detecting bug issues.
Bachelor's degree in computer science, computer information systems, or information technology.
Fresh graduate or maximum from 1 to 2 years of experience as a Software Support & Test Specialist
Good technical skills in programming languages and IT solutions.
Willingness to work flexible hours when needed.
Must be able to support level 1 and 2 developments for fixing issues.
Strong communication skills.
Working in Lebanon and willing to travel if required.