We are Staffing for our client who is a National Saudi Institution responsible for guiding the digital transformation and telecommunications sectors. They formulate policies, strategies, and initiative to foster innovation, expand ICT infrastructure, regulate the telecommunications industry, and enhance cybersecurity.
Location: KSA
Specific Responsibilities:
Ability to document, build and maintain the process workflow
Setting up KPIs to measure, control and improve the ITSM process
Ability to thrive in a fast-paced and demanding environment
Build and generate reports for the departments to review their performance
General Requirements:
Min. 4+ years of experience in IT service management domain (Incidents, problem and change management)
Bachelor’s degree in information technology, computer science, Computer Engineering, or similar technical related field
Good Communication skills
Proactive attitude and a solution-oriented mindset
Kindly send your CV at aazzi @ net - recrute . com