Our client delivers technology services focused on cloud adoption and transformation, data engineering and science, artificial intelligence, serverless application development, application modernization, and the Internet of Things.
Through a partnership with Amazon Web Services, our client enable its customers to achieve extraordinary things and shape how the world innovates
Your qualifications
Setup and Maintain the tools and systems required to provide committed support SLAs (Zendesk, Datadog..)
Setup, maintain and improve the support process workflow (playbooks and runbooks)
Provide Customers Tickets resolution
Support customer issues such and solving usage problems and fulfilling service desk requests that need IT involvement
Escalate incidents to appropriate and higher level support team
Performs basic problem solving and assistance on various software applications
Provide individual instruction and/or training to users
Performs routine technical assistance and maintenance duties
Provide in depth analysis of support operational metrics
Your skills
BA or BS or equivalent experience is required; MA or MS is a plus
1 year of experience
Familiar with Customer Support: Ticketing and Monitoring Systems
Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems
Moderate System Administration skills (Backup, Patching, PowerShell and Bash Scripting)
Knowledge with any Cloud provider
Knowledge with Windows and Linux
CCNA Certification is a plus
DB administration skills is a plus. Familiarity with relational databases.
Records maintenance skills
Strong interpersonal and communication skills
AWS Certification is a major Plus
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